Data policy

1. BACKGROUND AND PURPOSE

Raven Computers is a sole proprietorship that provides qualified and efficient computer support, primarily within the following areas:

  • Troubleshooting/optimization of hardware and software
  • Installation and reinstallation
  • Internet and network services
  • Consultancy and procurement
  • Cybersecurity and virus removal
  • Remote support via internet/telephone

Further information about the company is available at: https://www.ravencomputers.dk and https://www.ravencomputers.net

As part of the execution of its services, a range of personal data regarding customers is received and processed.

This privacy policy explains in detail how the company processes such data and for what purpose. It also outlines the reasons why data may be shared with third parties in certain cases, and informs data subjects of their rights in relation to the processing.

2. DATA PROCESSING

The company collects and processes general personal data that is necessary to carry out its services. Upon receiving an order or providing a quotation, the following information is collected:

  • NaME
  • Company name (if applicable)
  • Address
  • VAT/CVR number (for business clients)
  • E-mail
  • Telephone number

When visiting the company website, the visitor's IP address, country, browser, operating system, and internet provider are automatically recorded for statistical purposes. Inquiries via the company’s Facebook profile may also involve the collection of personal data.

The purpose of processing is to fulfil agreements relating to support services, including quotations, order processing, customer identification, invoicing, correspondence, handling of complaints, and general customer care.

Email addresses may also be used to send updates and news to customers who have requested such communications.

Data is not published or shared unless disclosure is necessary for the company to comply with legal obligations or requirements from public authorities.

Data is deleted when processing is no longer necessary, typically when a customer has been inactive for a period and any applicable complaint deadlines have passed. Data required for bookkeeping and accounting will be retained only as long as required by the Danish Bookkeeping Act.

4. RIGHTS

All personal data processing is carried out in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and relevant Danish national legislation.

Data subjects have the following rights:

  • The right to access personal data held about them.
  • The right to have inaccurate data rectified.
  • The right, in certain cases, to have data deleted.
  • The right, in specific circumstances, to restrict the processing of data.
  • The right to object to otherwise lawful processing.
  • The right, in certain cases, to receive data in a structured, commonly used, and machine-readable format and to have the data transmitted to another data controller (data portability).
  • The right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) regarding how data is processed.

If the company requires personal data to fulfill legal or contractual obligations, such data is mandatory. Without it, the company may be unable to manage or fulfill its commitments.

Requests regarding the processing of personal data or access requests should be directed to the contact point listed below.

5. TRANSFERS AND IT SYSTEMS

The company does not transfer personal data to third countries, including countries outside the EEA.

In cases where the company uses third-party IT solutions to process personal data, appropriate data processing agreements are in place.

The company complies at all times with current requirements regarding IT security and data storage.

6. DATA CONTROLLER AND CONTACT INFORMATION

The company is the data controller in relation to the processing of received personal data. This means the company is responsible for defining the purpose of processing and for complying with all relevant data protection legislation.

If this privacy policy is updated or amended, such changes will be announced on the company website and/or communicated directly to affected individuals.

Contact details of the data controller:

Raven Computers v/ Petri Hesselø Frederiksen
CVR-nr. DK33824521 
Blankager 65
DK-2620 Albertslund