• Offline services (at the customer’s address/our workshop): 7-day service warranty
• Online services (via the internet/telephone): 3-day service warranty

If any issue arises with a performed service and we are informed within the above warranty period, we will, at no additional cost, make every effort to correct the error as quickly as possible.

All our services are to be regarded as service deliveries, and unless it has been explicitly agreed to limit the consultant’s liability, you may in principle submit a claim concerning a service for up to three years in accordance with the general rules of Danish law. However, it is the customer’s responsibility to prove that it is the same error that was not properly remedied the first time, or that the service itself is the direct cause of the new issue.

There is no right of withdrawal for our services, as they are delivered immediately from the moment we begin working on the customer’s equipment, unless otherwise agreed in advance with the consultant performing the task.

Raven Computers make this website information, text and graphics available under terms and conditions described below.

You accept these terms of use, without exception, by using or visiting the website.

We reserve the right to modify these terms without notice.

Raven Computers reserves all rights to the website and its content. All reproduction or copying from this website or parts thereof without Raven Computers' written consent is not permissible under current Danish copyright law. This applies, for example, but is not limited to, logos, text, drawing, program code, source code and technical solutions.

All use of the Raven Computers website is at your own risk. We do our best to ensure content of the website is as accurate as possible, but make the website available as it is and without warranty of any kind.

Raven Computers accepts no liability for any price changes or typographical errors and may under no circumstances be liable for any damage, inconvenience or loss that has occurred after use of data or content from this website, or after a consultant has been accessed a system.

It is the customer's own responsibility to ensure there is proper backup of data prior to our consultant accessing their systems, unless otherwise agreed with the consultant in advance.

If a customer approaches Raven Computers, and this request will be answered either by telephone or e-mail. this is considered a service from our side, and therefore will be invoiced thereafter at our normal online support hourly rates. This does not apply to the first request, which must be submitted via our contact form, pr. e-mail or telephone.

Raven Computers's consultants can and should only install software on systems where there is associated legal proof of license for these. This proof must always be displayed when a Raven Computers consultant wants proof that the software is genuine, and not in conflict with Danish law in general.

When installing and setting up software or systems where usernames and passwords are required, these must be made available to our consultant from the start of a support session. If license certificates, passwords or usernames are not made available to our consultant as described above, Raven Computers reserves the right to refuse to install or setup of the affected systems.

If a customer wishes to receive advice or assistance regarding the selection and purchase of IT equipment (including, but not limited to, computers, accessories, and software), the purchase must, for accounting and VAT purposes, be made through Raven Computers. In such cases, Raven Computers acts as purchaser and reseller (retailer) of the equipment, and the customer therefore purchases the equipment directly from Raven Computers under the applicable terms and conditions of sale.

The right of complaint applies solely to documented defects or deficiencies in the service provided. The right of complaint does not cover disagreement with advice, changes in the customer’s requirements, subsequent decisions, or actions taken by the customer after the service has been delivered, including decisions based on third-party advice, automated tools, or other external influences.

All equipment sold by Raven Computers is covered by the statutory warranty under the Danish Sale of Goods Act. Any manufacturer’s warranty on the equipment is transferred to the customer upon registration on the manufacturer’s website in the customer’s name. The customer is solely responsible for completing such registration in order to gain access to the manufacturer’s warranty program. Raven Computers’ obligations beyond the statutory warranty cease upon this transfer.

If the customer purchases PC setup services from Raven Computers, we will always handle the registration of the product in the customer’s name with the manufacturer. In this case, warranty and legal ownership are transferred to the customer from the time of delivery. The customer thereby gains full access to the manufacturer’s warranty programs, while Raven Computers remains liable only in accordance with the statutory warranty under the Danish Sale of Goods Act.

By using this homepage and contacting Raven Computers, the customer agrees and gives full permission for storage of their personal data, including full name, address, phone-numbers, birthday, IP-address, ISP, browser, operating system and e-mail, etc. for use in any future support. According to the data law of May 25, 2018, the data will be treated as confidential, and will immediately be erased if the customer requests it. However, we reserve the right to continual storage of customer name, address, phone numbers, and e-mail information for a period of up to five years for accounting and tax reasons.

All written communication between Raven Computers and the customer (including e-mails, contact form submissions, and messages) is retained only for the previous and current month, unless an open case, warranty or complaint, or unpaid invoice exists. The purpose of this retention is solely to document customer correspondence and fulfill contractual obligations, including the right to claim under warranty. Once this purpose no longer applies, all communication is permanently deleted.

Note: Material that constitutes accounting records or bookkeeping-relevant documentation (such as quotations, order confirmations, and invoice correspondence) may be retained for up to five years, in accordance with applicable bookkeeping legislation.

Raven Computers reserves the right to send an e-mail to registered customers when there is information that Raven Computers finds important or useful for customer, to a maximum of 12 such e-mails per year. This does not include messages that the customer has requested or taken part in.

All inquiries should be directed to us by e-mail, website contact form or via our facebook profile. On weekdays (monday to thursday), messages can also be made on our voicemail and we will return as soon as possible. At latest, within 24 hours, or the next working day after the inquiry.

Please also read our payment terms under Prices.